Frequently Asked Questions
How is H2GO different from other car washes?
Do you offer unlimited plans for families?
Is there an H2GO Car Wash coming to my city?
What do you do if all the vacuum stalls are taken after I get my car washed at your express wash?
How are refunds processed?
Can trucks use H2GO Car Wash?
I have a dually (truck with dual rear tires on each side). Can my dually truck run through any of your car washes?
Is this safe for my car?
Is H2GO Car Wash a touch-free car wash?
Do I get out of the car? And who vacuums my car?
Do I owe a tip to any of the employees?
Who do I contact if I think I lost something at the wash?
Do I dry my own car?
What can I use the vacuums for?
How do I use the free mat cleaner?
Why did your car wash no remove the bird droppings/tree sap/hard water stains from my car?
Unlimited Membership Questions
What is the deal with this sticker on my windshield?
I am an unlimited club member and I have a FastPass tag on my windshield. What do i do if I have bought a new car?
Can I use my FastPass at all H2GO Car Wash locations?
What is an “anniversary date?”
How do I cancel my unlimited club membership?
What is the best way for me to update credit card information?